Customer Service

Vestal Group is especially oriented towards the quality and constantly upgraded customer service. We emphasize at all customer contact points with the company and we  establish a sequence of procedures and forms for each service stage.

The professional way of customer service is manifested through a standardized form of service delineated after long training and frequent evaluation.

A product offer is prepared for the client by the responsible for the project after taking in cosideration the includes of product selections and corresponding costs. This offer will form the basis for the ordering agreement which will specify the options made for the final cost, the way of payment and especially the exact delivery time of the project!

Finally, Vestal Group’s customer service is expanded after sale to after-sales service.